Job description

Job Title: 5-Axis Systems Supervisor

Location: Michigan

Salary: $90k (+ $5k bonus)


A globally-known OEM is hiring a 5-Axis Systems Supervisor to provide technical support and supervisory direction to the Field Service Engineers, in addition to technical support and consultation to the company’s customers.

On a daily basis you will be supervising, directing, evaluating and improving the performance of the Field Service Engineers and will communicate effectively with customers. Providing technical phone and tele diagnostics support, and managing relevant quality processes will also be crucial. 



Other duties and responsibilities include:

• Provide optimal scheduling of service calls utilizing both internal and external resources

• Effectively accommodate customer needs for expedited 24/7/365 service and parts

• Manage multiple projects simultaneously, closing all open issues

• Resolve difficult customer issues with professional sensitivity

• Maintain ownership of responsibilities

• Work in coordination with management with minimal detail direction

• Any additional responsibilities as deemed necessary by management

Education & Experience

• Two year technical school degree in Engineering or related field, or equivalent combination of training and work experience

• Minimum three years of previous experience in technical service

• Previous supervisory and project management experience preferred

• Field service and In-House technical support experience strongly preferred

• Strong electrical and computer systems background, along with, strong diagnostic experience required

Travel

• Up to 15% as needed

• Must maintain Valid Driver’s License

• Occasional overnights as needed

Click apply or speak to Mark Ainscough for further details at: 



Email: mark.ainscough@kensingtonconsulting.co.uk

Telephone: +44 (0)1257 244743

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