Job description
Job Title: 5-Axis Systems Supervisor
Location: Michigan
Salary: $90k (+ $5k bonus)
A globally-known OEM is hiring a 5-Axis Systems Supervisor to provide technical support and supervisory direction to the Field Service Engineers, in addition to technical support and consultation to the company’s customers.
On a daily basis you will be supervising, directing, evaluating and improving the performance of the Field Service Engineers and will communicate effectively with customers. Providing technical phone and tele diagnostics support, and managing relevant quality processes will also be crucial.
Other duties and responsibilities include:
Provide optimal scheduling of service calls utilizing both internal and external resources
Effectively accommodate customer needs for expedited 24/7/365 service and parts
Manage multiple projects simultaneously, closing all open issues
Resolve difficult customer issues with professional sensitivity
Maintain ownership of responsibilities
Work in coordination with management with minimal detail direction
Any additional responsibilities as deemed necessary by management
Education & Experience
Two year technical school degree in Engineering or related field, or equivalent combination of training and work experience
Minimum three years of previous experience in technical service
Previous supervisory and project management experience preferred
Field service and In-House technical support experience strongly preferred
Strong electrical and computer systems background, along with, strong diagnostic experience required
Travel
Up to 15% as needed
Must maintain Valid Driver’s License
Occasional overnights as needed
Click apply or speak to Mark Ainscough for further details at:
Email: mark.ainscough@kensingtonconsulting.co.uk
Telephone: +44 (0)1257 244743